Bluestacks Error Retrieving Information from the Server FIX: Bluestacks is one of the most popular Android emulator available for Windows and Mac as of now. The emulator is capable of running Android apps and games with ease on any PC or Mac. However, while it runs Android apps like running on Android smartphone, you may also face some errors related to Android on Bluestacks as well.
One such error is Bluestacks error retrieving information from the server. This error is not specific to Bluestacks player and can also occur on your Android phone. However, the error from Bluestacks shows error retrieving information from server rpc s-7 aec-7, while the error code on your Android device could be ace-0 instead of aec-7.
Nevertheless, irrespective of the error code you get here we have come up with some quick fixes to get rid of this error. Let’s see how to do it.
Bluestacks Error Retrieving Information from the Server FIX
Method 1: Remove and Add Google Account
To download any app from the Google Play Store it is necessary to have your Google account linked to your play store account. But, at times the same account can cause some error.
Begin with removing your Google account linked to your play store account. Go to Settings, click on Accounts, select Google and click on Remove account / Delete account.This should delete your paly store account.
The next step is to clear the cache and data. This is a necessary step, because if you add the Google account again without deleting cache and data, you may face the similar kind of error again.
So go to Settings, click on Application Manager, All tab, click on Google Play store and click on Clear Data and Cache.
After this, repeat the same steps to clear cache and data from Google Service Framework, Google Play Services and Download manager.
Now restart your phone once. Next, add Google Account again. Go to Settings, click on Accounts, click on Google and select Add Account. Enter your Google account details and login.
Now try to download the app from the Google Play store which was giving the error. In most of the cases, this should fix the error in Bluestacks or your Android device.
Method 2: Use Android Apps APK and Install the App manually
Now if the above method didn’t work for you and you are still stuck with the same Bluestacks Error Retrieving Information from the Server error then you may need to download and install that specific app manually using the APK of the app.
Go to Settings of your Phone and make sure that it “Unknown Sources” is enabled. You can find this under security settings.
Now download the Apk for your App. You can download Android apk for any app from sites like apps.evozi.com.
Once the apk has been downloaded, move it to your phone’s SD card if it is on PC.
If you are on Bluestacks, simply right click on the APK and select open with Bluestacks.
If you are on a phone, open file manager, search for your moved apk and install it.
That’s it! You have successfully installed the app without getting the Bluestacks Error Retrieving Information from the Server error.
Method 3: Fix Bluestacks Error Retrieving Information from the Server
Now if you are only facing this error in Bluestacks, follow below given steps.
Right-click on the Bluestacks icon in System Tray / notification area and select Report problem.
From the option, select “RPC error” “error retrieving information” category.
Click on OK to proceed with the troubleshooting of the error.
This should automatically fix this error for you in the Bluestacks.